By creating an eFORMS account or using our service, you agree to these Terms. Please read them carefully — they govern your use of eFORMS.
These Terms of Service ("Terms") constitute a legally binding agreement between you and eFORMS Nigeria ("eFORMS", "we", "us"). They govern your access to and use of the eFORMS platform, including our website at eforms.ng and all related services.
By registering, logging in, or using any eFORMS feature, you confirm that you:
- Are at least 18 years old or the age of majority in your jurisdiction
- Have read and agree to these Terms and our Privacy Policy
- Have the authority to bind any organisation on whose behalf you are registering
If you do not agree, please do not use eFORMS.
You are responsible for maintaining the security of your eFORMS account. This includes:
- Choosing a strong, unique password
- Not sharing your login credentials with others
- Logging out from shared or public devices
- Immediately notifying us of any unauthorised access at admin@eforms.ng
eFORMS cannot be held liable for any loss resulting from unauthorised use of your account. You are fully responsible for all activity that occurs under your account.
eFORMS is designed to help Nigerian businesses collect customer information via WhatsApp. You may use eFORMS to:
- Create and publish forms for legitimate business purposes
- Collect customer enquiries, orders, feedback, and registrations
- Receive form responses via WhatsApp for your business
- Integrate your forms with Google Sheets for data management
- Collaborate with your team within your account
You must comply with all applicable Nigerian and international laws, including data protection regulations, when collecting personal information through your forms.
You must NOT use eFORMS for any of the following:
- Collecting information under false pretences or through deceptive forms
- Sending spam, unsolicited messages, or bulk WhatsApp communications
- Phishing, fraud, identity theft, or any illegal financial schemes
- Collecting sensitive personal data (health records, financial details) without proper disclosure and consent
- Violating WhatsApp's Terms of Service or Business Policy
- Distributing malware, viruses, or harmful code through forms
- Scraping, reverse-engineering, or attempting to exploit the eFORMS platform
- Reselling access to eFORMS without written authorisation
- Creating forms targeting minors under 13
⚠️ Violations may result in immediate account suspension without refund. Severe violations may be reported to the relevant Nigerian authorities.
The eFORMS platform, including its software, logo, design, and templates, is owned by eFORMS Nigeria and protected by copyright and trademark law.
We grant you a limited, non-exclusive, non-transferable licence to use eFORMS solely for your own business purposes in accordance with these Terms.
You may not copy, modify, distribute, sell, or create derivative works of any part of eFORMS without our written consent.
You retain ownership of all forms, content, and data you create within eFORMS. By using the platform, you grant us a limited licence to store, display, and process your content solely to deliver the eFORMS service to you.
You are solely responsible for the content of your forms, including ensuring you have the right to collect the information you request, and that your forms comply with all applicable privacy laws.
eFORMS reserves the right to remove any content that violates these Terms or applicable law without prior notice.
We strive to maintain high availability of eFORMS, but we cannot guarantee uninterrupted service. The platform may be temporarily unavailable due to:
- Scheduled maintenance (we aim to notify users in advance)
- Unexpected technical issues or outages
- Third-party service disruptions (WhatsApp, Google, etc.)
- Force majeure events beyond our control
eFORMS is provided "as is" without warranty of any kind. We do not guarantee that the service will meet every specific business requirement.
eFORMS offers free and paid plans. For paid subscriptions:
- Fees are charged in Nigerian Naira (₦) and are non-refundable unless required by law
- Subscriptions auto-renew at the end of each billing period unless cancelled
- You may cancel your subscription at any time; access continues until the end of the paid period
- We reserve the right to change pricing with 30 days' advance notice to existing subscribers
- Failure to pay may result in downgrade to the free plan or suspension
For billing questions, contact us at admin@eforms.ng.
By you: You may delete your account at any time from your account settings or by emailing us. Upon deletion, your forms and data will be permanently removed within 30 days.
By us: We may suspend or terminate your account immediately if you:
- Violate these Terms or our Acceptable Use Policy
- Engage in fraudulent or illegal activity
- Pose a risk to other users or the eFORMS platform
- Repeatedly receive abuse reports from form respondents
Upon termination, your right to use eFORMS ceases immediately. We may retain certain data as required by law or for legitimate business purposes.
To the maximum extent permitted by Nigerian law, eFORMS Nigeria shall not be liable for:
- Indirect, incidental, or consequential damages arising from your use of the service
- Loss of business, revenue, or data resulting from service interruptions
- Actions taken by third parties (including WhatsApp) in connection with your forms
- Damages resulting from unauthorised access to your account due to your own negligence
Our total aggregate liability to you shall not exceed the amount you paid to eFORMS in the 12 months preceding the claim, or ₦50,000 — whichever is greater.
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.